Effective Date: 20 November, 2023

Thank you for shopping at Ali Surgical. We strive to provide high-quality products and excellent customer service. Please read our Return and Refund Policy carefully before making a purchase.

1. Returns

1.1. Defective or Damaged Products:
If you receive a product that is defective or damaged, please contact our customer service team within 7 days of receiving the item. We will provide instructions on how to return the product, and upon verification of the defect or damage, we will offer a replacement or a refund.

1.2. Incorrect Products:
If you receive the wrong product, please contact us within 7 days of receiving the item. We will guide you on returning the incorrect product, and once we confirm the error, we will send you the correct item or issue a refund.

1.3. Change of Mind:
We understand that sometimes a product may not meet your expectations. If you wish to return an item due to a change of mind, please contact us within 14 days of receiving the product. The item must be unused, in its original packaging, and in resalable condition. You will be responsible for the return shipping costs, and upon receiving the returned item, we will issue a refund for the product price minus any applicable restocking fees.

2. Refunds

2.1. Processing Time:
Refunds will be processed within 7 business days after receiving the returned item and confirming its condition.

2.2. Refund Method:
Refunds will be issued using the original payment method used for the purchase.

2.3. Shipping Costs:
Shipping costs are non-refundable, except in cases where the return is due to a defect, damage, or an error on our part.

3. Exchanges

At this time, we do not offer direct exchanges. If you need a different product, please follow the return process and place a new order for the desired item.

4. Contact Information

If you have any questions about our Return and Refund Policy, please contact us at:

Email: [email protected]
Phone: +92 347 5039262

We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing Ali Surgical for your medical and surgical needs!